Refund policy

30-Day Money-Back Guarantee

We want you to actually enjoy this, and some walls turn out to be the wrong kind. If GeckoCrew is not what you hoped for, you have 30 days from delivery to tell us and we will refund you in full.

How to start a return. Reply to your order confirmation email, or write to support@geckocrew.shop with your order number. Tell us briefly what happened. You do not need to call anyone, fill in a form, or explain yourself at length.

What we need. The item back in the condition it reached you, with the remote and the charging cable. If it arrived damaged or faulty, send a photo instead and keep the item; we will not ask you to post a broken toy back to us.

Refunds. Once your return is on its way, or once we have seen the photo of a damaged item, we refund to your original payment method. Your bank usually takes a further 3 to 10 business days to show it, which is their timing rather than ours.

Exchanges. If you would prefer a different colour, say so in the same email and we will arrange it rather than refunding you.

What is not covered. Damage from use outside what the product is for, and items reported more than 30 days after delivery.